Returns & Refunds
We want you to be completely satisfied with your purchase
Important Return Policy Notice
Due to the nature of products and health regulations, we cannot accept returns on opened items. All sales are final once a product seal is broken. Please review your order carefully before opening any products.
Eligible for Return/Refund
Damaged Products
Products that arrive damaged or broken during shipping. Must be reported within 24 hours with photos.
Wrong Items
If you receive different products than what you ordered. Original packaging must be unopened.
Missing Items
If your order is incomplete or items are missing. Report within 24 hours of delivery.
Defective Products
Manufacturing defects discovered upon opening. Must be reported immediately with evidence.
Not Eligible for Return
Opened Products
Any product with a broken seal or opened packaging cannot be returned for health and safety reasons.
Change of Mind
Returns are not accepted if you simply changed your mind or ordered the wrong product by mistake.
Flavor Preferences
Products cannot be returned because you don't like the flavor or strength.
Late Reports
Issues reported more than 24 hours after delivery are not eligible for returns or refunds.
How to Request a Return/Refund
Contact Us Immediately
Report the issue within 24 hours of delivery through our contact form or email support@marketplace.com
Include in your message:
- Order number
- Description of the issue
- Photos of the damaged/incorrect items
- Photo of the packaging
Review Process
Our support team will review your request within 24 hours. We may contact you for additional information if needed.
Resolution
Once approved, you'll receive either a replacement order or a refund to your original payment method within 3-5 business days.
Refund Timeline
You'll receive an email confirmation when your refund is processed. The time for funds to appear in your account depends on your bank.
Tips to Avoid Issues
Check Your Order
Review items carefully before completing checkout
Read Descriptions
Pay attention to product details, specifications, and features
Inspect Upon Delivery
Check your order immediately when it arrives
Save Packaging
Keep original packaging until you're satisfied with products
Need Help with a Return?
Our support team is here to help resolve any issues with your order. Contact us within 24 hours of delivery for the fastest resolution.